Snowboard FAQs

Each Never Summer snowboard has a unique serial number printed in the topsheet. The serial number depicts which model, size, year, and board number of each snowboard crafted. You can find the serial number on the topsheet, between the bindings, near the edge of the board, on the left hand side. This number is important in keeping track of your new snowboard. Make sure to register your snowboard by the serial number to ensure the three year warranty that comes with the board.

On our website, at the top there are menus. Hover over “company.” Select “warranty” in the drop down menu. Scroll down a bit, and click on the red box that reads “register my board.”

Any boot size 10 or under, we recommend our regular width boards. This will give you pressure over the edges but still enable quick edge to edge response. Size 10.5 to 12 we recommend our “X” or mid-wide models, these will minimize toe and heel overhang, while still providing an agile response. For a size 12 or above boot our “DF” or Drag Free boards are optimal. This DF waist width allows a rider with a larger foot size to experience deep carving by reducing the risk of their boots hitting the snow.

Yes, it is factory waxed using One Ball universal wax. We use a roll hot waxing machine which lays a thin coat on the base and then is Scotch Brite buffed for a polished finish. The roll on wax doesn’t penetrate the pores of the P-Tex as much as an iron on hot wax but is good for a few days. We recommend that you get your board hot waxed after 2 days riding or if you’re going on a trip.

Never Summer was started in 1991 by brothers Tim and Tracey Canaday.The brothers started building and designing snowboards with their first company, Swift Snowboards, in 1983.

ALL Never Summer Snowboards are built by hand at our only factory in Denver, CO.

Yes, we offer free tours Mon, Wed, Thurs, Fri at 10 am, 12 pm, and 2 pm. We offer tours on Tuesday at 12 pm and 2 pm.  Tours are roughly 45 minutes. Please wear closed toed shoes. Masks are currently required, regardless of vaccination status. You only need to arrive 5 minutes early to your tour, there is no need for further check-in. Please DO NOT bring dogs to the factory.  To schedule a free tour, click here. (If you need to request an alternative time for a tour, email info@neversummer.com.)

***COVID UPDATE***We are currently CLOSED for tours. Due to Denver mandates, masks are required inside the factory at all times.

We offer an industry leading 3 year warranty against manufacturer defects on brand new snowboards. Snowboards purchased at a discount or on sale (e.g Never Summer open house sale/spring sale, garage sales, pawn shops), or from a third party website (e.g Ebay or Craigslist), do not come with a warranty. Pro Form snowboards do not come with a warranty. To read more about what is covered under our warranty, click here.

Any defect due to manufacturing, workmanship or material error is covered by warranty. The board will need to be inspected by our engineers and if determined defective, it will be either repaired at no charge or replaced at our discretion. For a list of any warranty limitations please see our warranty page on our site here.

We have about 70 people who work on the factory floor making boards, and about 20 office employees and sales reps across the country.

If you are over the age of 18 and looking for a full time job opportunity we are always accepting applications for eager and hardworking individuals to join our team. You can find out more information by emailing info@neversummer.com. You can also check out our jobs page here, to see what positions we are currently hiring for.

Send us a couple pictures and I bet we can tell you the model and year it was produced!

We are a built to order company which means we rarely have excess models from prior years. We often have an end of the year sale in May, where we sell any discounted models we have.

Yes, having our own factory enables us to do minor or major repairs on products built at the Never Summer factory. We can go beyond what a typical ski or snowboard shop can do and complete the repairs at a fair price. Our technician is one of the best in the world with over 20+ years of experience. We also offer full service tuning, just another benefit of purchasing a Never Summer Snowboard.

All Never Summer snowboards are not beveled with our factory finish tune. They have a flat grind or 0/90 degree grind. There is a 0 degree grind on a side edge, and the base edge will be ground flat with the base grind. In our opinion, if you have a smooth, sharp edge on a snowboard, where all your weight is on one edge, it will hold and dig in. Beveling is probably more important in skiing where you have less weight on each edge. Most shops will not have a machine that would do a base bevel. But if you do want a bevel, we only recommend a 0.5 degree base bevel and 1 degree side edge bevel.

All orders over $50 qualify for free standard shipping with Fedex. If you would like expedited shipping, please email info@neversummer.com for a shipping quote.

Most orders placed will ship within 1-2 business days. You will receive a shipping confirmation email with a Fedex tracking number once the order has shipped from the warehouse.

If an item ordered becomes out of stock, you will receive an email or a phone call detailing the item in question. You will not be charged for the item.